Terms and Conditions

1. Who you are contracting with

grsbet.co is owned and operated by GRSBET PTY LTD (ABN 91 635 187 227, ACN 635 187 227), a company registered in Australia with its registered office at 52 McCrae Street, Queanbeyan West NSW 2620, Australia. GRSBET is the trading name under which that company offers wagering services.

We hold a wagering licence issued in New South Wales, Australia and are subject to Liquor & Gaming NSW. In these terms, “we”, “us” and “our” mean GRSBET PTY LTD; “you” means the account holder.

By opening an account, placing a bet or otherwise using this site you accept these terms, our Privacy Policy, our Cookie Policy and our Responsible Gambling commitments, all of which form part of this agreement.

2. Eligibility

To open or hold an account you must:

• be at least 18 years of age;
• be located in Australia when you place a bet;
• be acting on your own behalf and not for any other person;
• not be registered with BetStop, the National Self-Exclusion Register;
• not be currently self-excluded from GRSBET;
• not be prohibited from betting by law, by a sporting body, or by a condition of employment or of a court order.

Betting by a person under 18 is unlawful. If we determine that an account holder is under 18, we will close the account, void all bets and refund deposits. Winnings will not be paid.

Employees of GRSBET PTY LTD and their immediate family may not hold accounts. Participants, officials and others in a position to influence the outcome of an event may not bet on that event.

3. Your account

3.1 Registration and verification

You must provide accurate, current and complete information when registering, and keep it up to date. We are required to verify your identity, date of birth and residential address, and we may request documents at any time. Until verification is complete we may restrict deposits, betting or withdrawals.

3.2 One account per person

You may hold one account only. Where we identify duplicate accounts we may close all but one, void bets placed on the duplicates and return the associated deposits.

3.3 Keeping your account secure

You are responsible for your login details and for all activity on your account. Do not share your password. Tell us immediately at support@grsbet.co if you suspect unauthorised access. We are not liable for losses arising from your failure to keep your credentials secure, except where the law says otherwise.

3.4 Inactive accounts

If an account has no logins, bets, deposits or withdrawals for twelve consecutive months we will attempt to contact you at your registered email address. Where an account remains inactive and a balance is held, we deal with the funds in accordance with the applicable unclaimed money legislation.

4. Betting and settlement

4.1 Accepting a bet

A bet is only accepted once it appears as confirmed in your account. We may refuse or limit any bet, in whole or in part, before it is confirmed, and we are not obliged to give a reason. The price applied is the price attached to the selection at the moment the bet is confirmed, not the price displayed when you started.

4.2 No in-play betting on sport

We do not offer live or in-play betting on sporting events online. This is a requirement of the Interactive Gambling Act 2001 (Cth), not a commercial choice. Sport markets close before play begins; racing markets close at the jump.

4.3 Obvious errors

Where a price, handicap or market is published in obvious error — including human input errors, technical faults and prices materially out of step with the general market — we may void the affected bets and refund the stakes. We will not use this clause to void a bet simply because it won.

4.4 Results and settlement

Bets are settled on the official result declared by the relevant governing body or racing authority, at the time it is first declared. Subsequent changes, including those following a protest, appeal, disqualification or doping finding, do not alter settlement unless the change is made before settlement occurs.

4.5 Abandoned, postponed and rescheduled events

• A sporting event abandoned before completion is void and stakes are refunded, unless the market has already been unconditionally determined.
• An event postponed and not completed within 72 hours of the scheduled start is void and stakes are refunded.
• A venue change for a sporting event voids bets unless the fixture is played at the ground of the nominated home team.
• An abandoned race meeting voids all bets on affected races.

4.6 Scratchings and deductions

Where a runner is withdrawn from a race before it starts, bets on that runner are refunded. Fixed-price bets already placed on remaining runners are subject to deductions calculated by reference to the withdrawn runner’s price at the time of withdrawal, in line with standard Australian practice.

4.7 Dead heats

In a dead heat, the stake is divided by the number of runners or competitors who dead heat, and the resulting portion is settled at the full price. The remainder of the stake is lost.

4.8 Multi bets

Every leg of a multi must win for the bet to win. Where a leg is void, that leg is settled at a price of 1.00 and the multi proceeds on the remaining legs.

4.9 Maximum payouts and limits

We may apply maximum stake and maximum payout limits by market, event or account. Any limit applying to a bet is shown before you confirm it.

5. Deposits and withdrawals

5.1 Accepted methods

You may deposit by debit card, Apple Pay, Google Pay or bank transfer. Credit cards, credit-related products and digital currency cannot be used to fund an online wagering account in Australia, under the Interactive Gambling Amendment (Credit and Other Measures) Act 2023.

5.2 No credit

We do not offer credit, and we will not accept a bet that is not covered by cleared funds in your account.

5.3 Withdrawals

Withdrawals are paid only to an account held in your own name and only once identity verification is complete. We do not pay winnings to a third party. Withdrawal requests are processed within two business days; the time your bank takes after that is outside our control.

5.4 Deposit limits

You must set a deposit limit when you register. You can reduce it at any time with immediate effect. An increase does not take effect for seven days, and you may cancel it during that period. See Responsible Gambling.

5.5 Currency, fees and errors

All amounts are in Australian dollars. We do not charge a fee for depositing or withdrawing; your financial institution may. Where funds are credited to your account in error, we may reverse the transaction, and you must not deal with funds you know were credited by mistake.

6. Promotions and bonuses

Advertising an inducement to open a betting account, to refer another person, or to bet more frequently is prohibited in New South Wales, Australia. We do not publish such offers on this website, and you will not find sign-up bonuses, bonus bets or referral rewards anywhere on it.

Where a promotion is lawfully made available to existing account holders, the following apply:

• full terms are provided with the offer before you opt in, including any turnover requirement, minimum price, eligible markets, maximum stake and expiry;
• an offer applies to one account per person, household, device and payment method;
• bonus funds are not withdrawable until any stated conditions are met, and any unmet balance expires without value;
• we may withdraw or amend an offer where it has been abused, exploited through arbitrage, or taken up in breach of these terms;
• promotions are never offered to a customer who has self-excluded, taken a break, or asked not to receive them.

You can opt out of all promotional contact at any time from your account settings or by emailing support@grsbet.co. Opting out takes effect immediately and cannot be reversed for a set period.

7. Prohibited conduct

You must not:

• open or operate an account in a name other than your own, or allow another person to use your account;
• bet on an event in which you participate, officiate, or have inside information;
• collude with other customers, or act as part of a syndicate placing coordinated bets;
• use bots, scripts, automated tools or any software to place bets or to interfere with the site;
• exploit an error, fault or loophole in pricing, settlement or the platform;
• use the account for money laundering, fraud or any other unlawful purpose;
• attempt to gain unauthorised access to any part of the site or its systems.

Where we reasonably suspect prohibited conduct we may suspend the account, withhold withdrawals pending investigation, void affected bets and, where required, report the matter to the regulator or to law enforcement.

8. Suspension, closure and self-exclusion

8.1 Closing your account

You may close your account at any time from your account settings or by emailing support@grsbet.co. We will not ask you to justify the decision. Any remaining balance, less bets already struck, is returned to a verified account in your name.

8.2 Self-exclusion

A self-exclusion runs for a minimum of six months and cannot be reversed before it expires. During the exclusion you cannot log in, deposit or bet. Reopening after expiry requires a request from you and a cooling-off period.

8.3 Closure by us

We may suspend or close an account where you breach these terms, where verification cannot be completed, where we are required to by law or by the regulator, or where we reasonably believe continuing the account would cause you harm. Where we close an account other than for prohibited conduct, undisputed funds are returned to you.

9. Liability

Our services are provided with due care and skill. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Subject to that, we are not liable for indirect or consequential loss, for loss of profits or opportunity, or for losses arising from matters outside our reasonable control, including interruptions to internet access, device failure, or the acts of a governing body in declaring or amending a result. Where our liability can lawfully be limited, it is limited to the amount of the bet or bets to which the claim relates.

You are responsible for the accuracy of the bets you place. We are not liable for a bet placed in error by you, including on the wrong selection, market or amount.

10. Complaints and disputes

Email disputes@grsbet.co with your account email, the date and details of the bet or transaction, and the outcome you are seeking. We will acknowledge your complaint within two business days and provide a written outcome within twenty-one days.

If you are not satisfied with our response, you may refer the matter to Liquor & Gaming NSW, which oversees wagering in New South Wales, Australia. Referring a complaint to the regulator does not affect any other legal right you have.

11. Privacy and communications

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We will send you transactional messages relating to your account, your bets and your legal rights; these are not marketing and cannot be switched off while the account is open.

12. Changes to these terms

We may amend these terms. Where a change materially affects your rights we will give you at least fourteen days’ notice by email before it takes effect, and you may close your account before then if you do not accept it. Bets already struck are settled under the terms in force when the bet was accepted.

13. Governing law

This agreement is governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State and of the Commonwealth of Australia.

If any provision of these terms is found to be unenforceable, it is severed and the remainder continues in force.

14. Contact

GRSBET PTY LTD
52 McCrae Street<br>Queanbeyan West NSW 2620<br>Australia
General enquiries: support@grsbet.co
Complaints: disputes@grsbet.co
Privacy: privacy@grsbet.co