Customer support
Accounts, deposits, withdrawals, settlement queries.
Help & contact
Answers to the questions we are asked most, and a direct line to a person when the answer is not here.
Ways to reach us
Complaints & disputes
Acknowledged within two business days, resolved in writing within twenty-one days.
Privacy
Access, correction and deletion requests for your personal information.
Need help with gambling, not with your account?
Gambling Help Online is free, confidential and open 24 hours a day on
1800 858 858.
GambleAware NSW offers counselling across New South Wales at
gambleaware.nsw.gov.au.
In a crisis, Lifeline is on 13 11 14.
Send a message
Ask us directly
Include your account email if your question is about an existing account. Please do not send passwords, card numbers or identity documents by email.
Registered office
GRSBET PTY LTD
52 McCrae Street
Queanbeyan West NSW 2620
Australia
Postal enquiries are answered, but email reaches us faster.
Before you write
- Settlement queries: check the official result has been declared first.
- Withdrawals go only to an account in your own name.
- Self-exclusion cannot be reversed early, by us or by you.
FAQ
Common questions
GRSBET is the trading name of GRSBET PTY LTD, a company registered in Australia (ABN 91 635 187 227, ACN 635 187 227) with its registered office at 52 McCrae Street, Queanbeyan West NSW 2620, Australia. The site you are reading, grsbet.co, is operated by that company and no other. Our licence details appear in the footer of every page.
No. Australian law prohibits online in-play betting on sport, so every sport market on GRSBET closes before the event starts. Racing markets close at the jump. If a site offers you in-play sport betting online in Australia, that is a signal worth paying attention to.
Credit cards, credit-related products and digital currency cannot be used for online wagering in Australia. That restriction came in with the Interactive Gambling Amendment (Credit and Other Measures) Act 2023 and applies to every licensed operator. We accept debit cards, Apple Pay, Google Pay and bank transfer.
You must be at least 18 years of age to open an account or place a bet. We verify identity and date of birth before an account is fully activated, and we will close any account found to belong to a minor.
Deposit limits are in your account settings under Responsible Gambling, and you can set one before you deposit anything at all. A reduction applies immediately. An increase is held for seven days before it takes effect, and you can cancel it during that period.
Contact us first at disputes@grsbet.co and we will acknowledge your complaint within two business days and give you a written outcome within twenty-one days. If you are not satisfied with the outcome, you can escalate the matter to Liquor & Gaming NSW, which oversees wagering in New South Wales, Australia.
You can close your account from your account settings, or email support@grsbet.co. We will return any remaining balance to a verified account in your own name. Closure is permanent unless you contact us to reopen.
Gambling Help Online is free, confidential and available 24 hours a day on 1800 858 858. GambleAware NSW provides counselling across New South Wales. To exclude yourself from every licensed Australian wagering service at once, register with BetStop at https://www.betstop.gov.au.